SERVICES

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Rich helps platform and services businesses navigate operational complexity, remove bottlenecks, and execute meaningful transformation as they scale. His work focuses on rebuilding systems, alignment, and operating cadence around what actually drives revenue, margin, and sustainable growth.

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CORE AREAS OF FOCUS

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Operational Transformation & GTM Alignment
Rebuilding go-to-market strategy, RevOps infrastructure, and operating cadence to reflect business reality and support predictable execution.

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Revenue Operations, Pricing & Forecasting
Designing pricing models, forecasting discipline, and deal-desk processes that improve accuracy, margin awareness, and leadership confidence.

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Customer Operations & Retention Systems
Building onboarding, renewal, and success frameworks that scale — aligning incentives, expectations, and accountability across teams to improve lifetime value.

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Cross-Functional Operating Cadence
Aligning Sales, Success, Product, and Finance through shared metrics, decision clarity, and communication rhythms that reduce friction and speed execution.

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Business Transformation & M&A Integration
Supporting organizations through acquisitions, integrations, and strategic pivots — translating strategy into operating models teams can actually execute.

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Interim & Fractional Leadership
Embedding as a hands-on operator to stabilize teams, reset systems, and lead through periods of change or growth.

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HOW ENGAGEMENTS TYPICALLY WORK

Engagements usually begin with focused discovery to identify the real constraints — followed by system design, implementation with internal teams, and, where appropriate, ongoing advisory or interim leadership support.

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LET'S TALK

If you’re re-imagining how your business operates — or integrating a new one — reach out at rich@richmorrissey.com or 443-599-8182, or set up a 30-minute discussion below.